Privacy policy

Privacy Policy for B2B Market

Last Updated: January 2026

1. Introduction

B2B Market (“B2B Market,” “we,” “us,” or “our”) operates an online business-to-business marketplace that enables registered businesses to buy and sell goods and services.

We value the trust placed in us and are committed to protecting the privacy and security of personal and business information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you access or use our platform, website, and related services (collectively, the “Services”).

This Privacy Policy applies to:

• Buyers: Businesses purchasing goods or services
• Vendors: Businesses listing or selling goods or services
• Authorized Users: Employees, contractors, or representatives using a business account
• Visitors: Individuals browsing the platform

We collect, use, and disclose personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, including Québec’s Act Respecting the Protection of Personal Information in the Private Sector (Law 25).

2. Information We Collect

We collect information necessary to operate a regulated B2B marketplace, verify business entities, facilitate transactions, and comply with legal obligations.

A. Information You Provide to Us

Account Registration

• Name, email address, phone number, and login credentials of the business account administrator
• Business role or title

Business Verification (KYB)

• Legal business name
• Business registration or incorporation number
• Tax identification number (BN, GST/HST, VAT, or equivalent)
• Registered business address
• Ownership, director, or officer information (where required)
• Government-issued identification or verification documents
• Business licenses or permits

Financial Information

• Vendors: Bank account details for payouts
• Buyers: Payment method details (credit card or bank information), processed securely by third-party payment providers
• Financing application information for BNPL or Net payment terms

Note: B2B Market does not store full payment card numbers. Payment data is handled directly by compliant payment processors.

Transaction & Operational Data

• Orders, RFQs, invoices, quotes, and payment status
• Shipping and billing addresses
• Communications between Buyers and Vendors conducted through the platform

B. Information Collected Automatically

When you use the Services, we may automatically collect:

• IP address and approximate location
• Device type, browser, and operating system
• Log data, access times, and referring URLs
• Usage data, including pages viewed and actions taken
• Cookies and similar tracking technologies (see Section 9)

3. Business Account Responsibility

Business accounts are created and controlled by an authorized representative (“Account Administrator”).

The Account Administrator is responsible for:

• Ensuring that any personal information of employees or representatives is collected and shared lawfully
• Obtaining any required internal consents
• Managing user permissions and access rights
• Ensuring account activity complies with applicable laws and internal company policies

B2B Market is not responsible for internal business data governance decisions made by account administrators.

4. How We Use Your Information

We use collected information for the following purposes:

1. Marketplace Operations
   
   • Create and manage accounts
   • Process orders, payments, and payouts
   • Facilitate communications between Buyers and Vendors
2. Verification, Compliance & Security
   
   • Perform Know Your Business (KYB) verification
   • Detect and prevent fraud, abuse, and unauthorized activity
   • Comply with anti-money laundering (AML), tax, and regulatory obligations
3. Financing & Credit Services
   
   • Assess eligibility for BNPL or Net 30/60/90 payment terms
   • Share necessary data with financing partners and credit bureaus
   • Monitor repayment performance and manage risk
4. Some financing decisions may involve automated processing conducted by third-party financial institutions.
5. Communication & Support
   
   • Send transactional and administrative communications
   • Respond to inquiries, disputes, or support requests
6. Marketing & Communications
   
   • Send newsletters or promotional communications where permitted by law
   • Marketing messages are sent only in compliance with Canada’s Anti-Spam Legislation (CASL)
   • You may withdraw consent at any time

5. How We Share Information

We do not sell personal information.

Information may be shared as follows:

Between Buyers and Vendors

• Shipping and contact details to fulfill orders
• Business identity and invoice details for transaction completion

Service Providers & Partners

We share information with trusted third parties who assist in operating the platform, including:

• Payment processors
• Financing and lending partners
• Identity and KYB verification providers
• Fraud detection and risk monitoring services
• Cloud hosting and infrastructure providers
• Logistics and shipping partners

All service providers are contractually required to protect information and use it only for authorized purposes.

Legal & Regulatory Disclosure

We may disclose information where required to comply with applicable laws, court orders, or lawful requests from regulatory or government authorities.

6. Data Retention

We retain information only as long as necessary for the purposes described in this Policy or as required by law.

• Transactional, financial, tax, and compliance records are retained for a minimum of seven (7) years
• Account information is retained while an account remains active
• Upon account closure, personal information is deleted or anonymized, subject to legal retention obligations

7. Data Security

We implement administrative, technical, and organizational safeguards to protect information, including:

• Encryption of data in transit (SSL/TLS)
• Restricted access to sensitive information
• Internal access controls and monitoring

No system is completely secure. You acknowledge that use of the Services involves some risk.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information, subject to legal requirements
• Withdraw consent to marketing communications

Additional Rights for Québec Residents

If you reside in Québec, you may also have the right to:

• Be informed of automated decision-making
• Request explanations of such decisions
• Request anonymization or deletion of personal information

Requests can be submitted using the contact details below.

9. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enable essential site functionality
• Maintain sessions and security
• Analyze usage and improve performance

You can control cookies through your browser settings. Disabling cookies may limit functionality.

10. International Data Transfers

Information may be processed or stored outside Canada by service providers. We take reasonable steps to ensure that such providers offer a level of protection comparable to Canadian privacy standards.

By using the Services, you consent to such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes become effective when posted. Continued use of the Services constitutes acceptance of the revised policy.

12. Contact Information

For privacy inquiries or requests:

B2B Market
Email: privacy@b2bmarket.ca
Address: Brampton, Ontario, Canada

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